Terms and Conditions

Welcome to our online store. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from our store, you agree to comply with and be bound by these Terms.

1. General Information

  • This website is owned and operated in the United Arab Emirates.

  • By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

2. Products

  • We specialize in the sale of tea, tea bags, and tea tools.

  • All product descriptions, images, and prices are provided for information purposes only.

  • We reserve the right to update, modify, or discontinue products without prior notice.

3. Orders and Payments

  • All orders placed through our website are subject to acceptance and availability.

  • Prices are listed in AED (United Arab Emirates Dirham).

  • We offer secure payment methods, and by submitting payment, you confirm that the payment details provided are valid and correct.

4. Shipping and Delivery

  • We currently ship orders only within the UAE.

  • Delivery times may vary depending on location but we strive to ensure timely delivery.

  • Shipping costs (if any) will be displayed at checkout.

5. Returns and Refunds

  • Customers are entitled to return products within 7 days of receiving the order.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Refunds will be processed once the returned item has been inspected and approved.

  • Shipping charges are non-refundable.

6. Customer Responsibilities

  • Customers must provide accurate information (address, phone number, email) for successful delivery.

  • You are responsible for maintaining the confidentiality of your account and password.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • While we ensure high-quality products, results may vary depending on individual preferences.

8. Privacy Policy

Your personal information is kept secure and confidential in accordance with our Privacy Policy.

9. Changes to Terms

We may update or modify these Terms and Conditions at any time. Continued use of our website implies acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📞 Phone: 0558552117
📧 Email: Suhail_saif_2003@icloud.com
📍 UAE Based